The UK consumer rights group Citizens Advice has said that broadband customers should be compensated if they experience delays to their connection or have to wait for services to be fixed.

At the moment, suppliers are compensated if they are affected by appointments being missed, however homeowners are not.

Citizens Advice has urged MP’s to address this “deeply unfair” issue and guarantee customers an automatic payout for their losses.

Gillian Guy, Chief Executive of Citizens Advice, added: “Companies are paid every time a broadband or landline repair or installation is delayed.

“But customers who bear the brunt of these problems have to fight for compensation from their broadband company – and may not get any.

“When installations or repairs are delayed this can leave broadband customers without an internet connection for days.”

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