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The UK consumer rights group Citizens Advice has said that broadband customers should be compensated if they experience delays to their connection or have to wait for services to be fixed.

At the moment, suppliers are compensated if they are affected by appointments being missed, however homeowners are not.

Citizens Advice has urged MP’s to address this “deeply unfair” issue and guarantee customers an automatic payout for their losses.

Gillian Guy, Chief Executive of Citizens Advice, added: “Companies are paid every time a broadband or landline repair or installation is delayed.

“But customers who bear the brunt of these problems have to fight for compensation from their broadband company – and may not get any.

“When installations or repairs are delayed this can leave broadband customers without an internet connection for days.”

If you feel that your business is receiving inefficient broadband service, and you would like a transparent, reliable service, Frontier Voice and Data Ltd, can conduct a re-assessment of your current service – and offer effective broadband solutions to help you on your path to success.

Frontier Voice and Data Ltd offers a large portfolio of business broadband services that optimise the capacity and speed available in any given area. We have been trading for more than 30 years and offering connectivity services since they first became commercially available in the UK. Our other services include telephone systems, business mobiles and Wi-Fi. For more information please contact Alison James today on +44 (0) 8000 92 62 32 or email her at alison.james@fvdata.co.uk.

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