Our Customer Service Team has grown and now can be contacted via 0203 195 6606 or emailed at firstname.lastname@example.org They can help with anything from an extra headset, new handsets or even a telephone system refresh, along with speaking to you about all the other services that we provide.
Working from our Essex-based head office, each member of the Customer Service Team brings a set of skills and way of working that totally complements each other.
This gives the team the breadth and depth of experience necessary to provide our customers with a top class level of service.
In the coming weeks, (if you haven’t already), you’ll be getting a telephone call from one of the team to arrange your annual account review.
They’ll go through your current services and update you on any new products and services that they think will be of use to you. If there are any changes coming to your business – new staff, moving premises, change of technologies, please let us know.
By speaking with the Customer Service Team, we will be able to help you plan and approach any change that happens within your business with full confidence.
Michaela is the glue that holds the Customer Service Team together.
She’s enthusiastic, bubbly and always cheerful! She’s been successfully looking after our customers for past three years.
She’s an expert at inter-departmental diplomacy and always makes sure that our customers get what they need, when they need it.
Michaela is a ‘people person’ and loves working in a customer facing environment. She’s unfailingly organised, and her role allows her to make use of her best skills as a facilitator.
She loves trying new things and together with her family spends her free time visiting new places, and going on adventures that have included mountain biking and scuba diving.
Gregg is Mr Customer Service, and is the backbone of the team.
He’s been with us for over six-and-a-half years and has been a dedicated member of the Frontier customer services team since his first day.
His main responsibilities include managing customer’s product renewals, arranging customer visits and providing general product advice and account support.
He is in regular contact with our customers and says he loves the people part of his job the best. He has great attention to detail, and is almost unflappable. Gregg is a great sports fan and loves dining out.
Kerris is a welcome new addition to the team. She has ‘World class service’ running through her veins!
Over the last five years Kerris has gained extensive customer relations, consumer consultant and administration experience within internationally renowned companies all of which demanded extremely high levels of organisation, problem solving and sensitivity.
Her main responsibilities are managing, interpreting and disseminating customer information within the team; providing extensive support across all areas and managing specific service-related projects.
When she’s not working, Kerris is an enthusiastic and experimental cook, she enjoys dining out, exploring new places and watching her beloved West Ham!
Emily is the newest member of the team and joins as a Customer Support Advisor.
Having completed a Master’s degree, she has worked in a customer facing environment for the last two years. Her mature approach and ability to deal with a variety of situations made moving into a Customer Support position a natural step. Emily is relishing her new role and is applying herself with professionalism and enthusiasm.
A fast learner, Emily is quickly gaining knowledge about Frontier, our products and our customers. She is undergoing a comprehensive training course and is already successfully employing her new skills in her work. She enjoys meeting new people and learning all about the industry.
In her spare time Emily enjoys watching wildlife and true crime documentaries, playing tennis, and is into fashion.