Well, 2016 has finally hung up its boots and we’re looking forward with great enthusiasm to the New Year. Despite accusations from some that last year was far too interesting for its own good, 2016 turned out to have been a very positive year for us. I hope it was for you too!
As part of our continued commitment to elevate our customer service to outstanding levels we increased the number of our staff by over 30% last year. Derrick Vernal joined as Service Director at the beginning of October. Under his experienced eye, our Support Team is developing its customer support processes. He has recently taken on three new team members; two in our Customer Service Team, another into our Order Management team. This trend is set to continue throughout 2017. We envisage further recruits during 2017 to meet the demand of our planned growth.
We’ve retained our ISO 9001 and ISO27001 accreditations for another year, for Quality Management and Information Security Management respectively. And we’ll continue to be independently assessed throughout 2017 and beyond. I think they are a must for any business operating in the digital arena.
As always, we’re fully embracing new technologies. Working closely with our suppliers we’re going to be bringing you some innovative, leading edge products including: Cloud based applications, Office 365, hosted telephony, data back-up, disaster recovery solutions…We’re also expanding our mobile product range. Read on and you’ll find out more. This innovation and expansion makes for an exciting and ever-evolving work place, and we’re developing even higher levels of in-house product expertise to provide the support you need and expect from us.
I’m also delighted to introduce Frontier Utility. Offering a comprehensive portfolio of energy, security and mobility products, I believe Frontier Utility is the perfect complement to our Voice and Data Solutions. More details in the newsletter below.
From a personal perspective events in 2016 certainly changed my life, and my perspective on life.
I was diagnosed with prostate cancer at the beginning of the year. The diagnosis was an early one, and I’m happy to report that after receiving treatment, by September I was completely cancer free.
I had my life back, and I was determined to repay the debt.
So I jumped on my bike and cycled 100 miles (which was pretty tough!) to raise awareness and money for the charity Prostate Cancer UK. The response from people was amazingly generous and I raised over £4000.
We’ve always supported local charities as a business. It’s the right thing to do. But I started to do a bit of digging to find out exactly what we do as a group of individuals as well as the Frontier Team.
And this is what I found out.
Over the last 7 years we’ve collectively raised over £50,000 for a variety of causes including:
Prostate Cancer UK Haven House
First Step Papyrus UK
Brain Tumour Research McMillan Cancer Support
Jeans for Genes Wear It Pink Children In Need
Some take a more physical approach than others. Ian McNamara (our Administrator Director) runs marathons (6 of them so far!), as does Gregg in our Customer Support Team. Sean Linehan (our Finance Director) cycles, as do I. Lorraine (our Mobile Specialist) holds fundraisers and Sammie in our Accounts Team organises regular in-office events which often involve cake! Every one of us contributes and that makes me, both as a person, and a business owner, incredibly proud and grateful.
Which just about wraps it up from me for now!
I’m sure 2017 is going to be an exciting and profitable year for us all.
‘Work hard, think big and don’t listen to people who tell you it can’t be done. Life’s too short to think small.’¹
¹Source – Tim Ferriss