Call logging – an invaluable data-collection resource for your business

Did you know that most companies who implement call logging see an improvement in productivity, call response times and customer relations?

Being able to listen to, record and assess conversations between your staff and your customers is a simple and effective way of taking your business to the next level. Call logging is also a cost-effective way of improving company security – including the safety of your customers, your staff and everyone who interacts with you – and an efficient way of collecting and evaluating a whole wealth of business data.

All our call logging services include features that enable you to:

  • Monitor your company costs
  • Evaluate and manage the performance of your staff
  • See how long calls take to be answered and whether targets are being met
  • Check call patterns and call traffic
  • Check compliance – reassuring you that company and legal guidelines are being met

In addition, depending on the size of your business, you can choose from our Professional, Plus or Enterprise System.

To help us best match your requirements, have a look at the options below.

Do you operate from a single site? Then our Professional System will be ideal.

Features include:

  • Built-in web server
  • Licensed by the site
  • Live call view
  • An intuitive interface

Is your organisation small to mid-range? Our Plus System is the one for you.

Additional features include:

  • Windows Service
  • Logging for up to 5 Sites
  • Call-recording option
  • Unlimited Display Boards
  • Unlimited Web Logins
  • Quick Call Search

Do you have Multiple Sites? Then our Enterprise System covers all the bases.

Extra features include:

  • Windows Service
  • Call Recording Option
  • Unlimited Hierarchy
  • Unlimited Sites
  • Duplicate Extensions
  • Open Standard Interfaces

To find out more call our Team now on +44 (0) 8000 92 62 32 or email marcoms@fvdata.co.uk.