We have been supplying and installing Zeacom applications since 1999 – making us their longest-serving partner, as well as their largest UK zeacom_desktop_console_application_manager-300x300supplier.

A Truly Unified UC Solution Using a single server, for easy of management, here’s a taste of some of the benefits we can bring to your business thanks to Zeacom technology.

Software applications

    • Integration of your computer and telephone systems (CTI)
    • Unified messaging –voicemail and fax messages are available on applications such as MS Outlook and Lotus Notes
    • Windows operating consoles
    • Complete Microsoft Outlook integration – and link-ups with your mobile devices

Contact and call-centre support

    • Automatic Call Distribution (ACD) contact centre
    • Desktop supervisors/agent software
    • Reporting of statistics and other useful information on systems’ use
    • Remote agents
    • Announcements
    • Callback

Multi-media contact and call-centre support

    • Web callback
    • Web chat
    • Email queuing
    • Fax queuing
    • IVR
    • Outdial
    • Contact database integration
    • Networking multiple contact centres

 

To find out more call our Team now on +44 (0) 8000 92 62 32 or email marcoms@fvdata.co.uk.