Urgent Fraud Warning

A common fraud/scam known in the industry as “JOSEF” is still VERY ACTIVE in our industry. Below are details used by the fraudster in the past 7 days…

The suspected fraudster continues to use VALID business information to obtain telephony services, with the objective of making VERY HIGH VOLUMES of international calls and leaving resellers with large bills.

The latest incidents follow the same patterns, requesting Hosted Seats / SIP Trunks / soft clients and, in some cases, UK inbound numbers with portal access to redirect calls overseas.

The fraudster in these and similar previous cases speaks with an accent described as Eastern European, although it might possibly be Middle Eastern because some tracing of IP information points to Palestine and surrounding areas.

The details used in recent cases are:

Contact: Thomas Miller
Company name: Toke Holdings Limited
Address: Rushmere Stud Speltham Hill, Hambledon, Waterlooville, PO7 4SE
Contact numbers: 02392161214
Email: thomas.miller@toke.com

The suspected fraudsters use valid company details and often valid bank details, which allows them to pass credit checks and obtain telecom services including Hosted Seats, SIP Trunks and Inbound Numbers. From time to time, the contact and business details change. We have been made aware that the fraudster is currently using the details above (note the contact number which is a Virtual Geographic Number).

We are NOT suggesting that the above companies and persons named are carrying out any fraudulent or criminal activities. However, their details are currently being used for fraudulent and criminal purposes by unauthorised persons.

We urge you to ensure you and your staff remain vigilant to these methods and to carry out full credit checks and full due diligence before providing services – sometimes a deal can be too good to be true. If you use e-sign for your customer contracts check the IP address origination for where the document was opened and signed.

Remember to validate the company details by contacting the business, using information published on such sites as ‘Companies House’.

First Step Charity Golf Day

Having supported First Step Opportunity Group for the past four years, we would be delighted if you could join us at their charity golf day which we are sponsoring once again this September.

The event, whilst a great day out, is, in fact, a critical source of income for First Step, which relies on donations and fundraising to continue their support for babies and pre-school children with special needs and/or disabilities, and their families.

The charity is close to the hearts of everyone at Frontier – the team have visited and seen for themselves the difference our commitment makes to the children and their families.

Last year we raised an amazing £12,000 and aim to top that figure this year. If you’d like to help us achieve this then please click here for a booking form and email back to marcoms@fvdata.co.uk.

Event information:

Friday 8th September

Theydon Bois Golf Club (Theydon Road, Epping, CM16 4EH)

  • £65 per golfer
  • £260 per 4 ball
  • £30 evening ticket

You can sign up individually or as a team of four, this includes 18 holes, breakfast, three-course meal and after dinner guest speaker, PGA Master Professional, Gary Alliss.

We at Frontier are proud supporters of First Step and hope that together we can make a real difference for the children and their families attending this wonderful local charity.



Registered Charity Number 1106002. Incorporated in England and Wales

Summer 2017 Charity Update

We’re already half way into 2017 and I hope you’ve had a great year so far.

We’ve had some exciting new product announcements this year, a highlight being the successful launch of Frontier Utility. We are now able to offer green energy at the lowest price in the market.

As always, we are continuing to look at ways in which we can improve the level of care and support you receive from us.  We’d love for you to complete our short survey, by filling this in you will provide us with a better indication of what your businesses needs are as well as being in with a chance of winning one of three of our great prizes.

As a company we have continued to support various charities, so far this year we have raised over £4,500. This includes raising money for our Administrator Director, Ian McNamara who ran a marathon in aid of Multiple Sclerosis Society, and of course, we are continuing to support local charity, First Step, with our golf day coming up this September. If you’d like to take part click here.

As for myself, I will be taking part in the Prudential Ride London (that’s 100 miles!) at the end of this month in aid of Prostate Cancer UK. After being diagnosed with the disease at the beginning of last year, the charity was a great help on my road to recovery. If you’d like to support me and read more about his story please visit my JustGiving page.

Thanks for your time.

We’re Hiring! Sales Executive Role

Sales Executive Job Description

Reporting to:     Business Development Director

Based:                Woodford Green, Essex

Main Tasks:

  1. To sell hosted telephony and associated products and services to new customers.
  2. To manage and upsell to these customers.
  3. To meet, as a minimum, Company sales and profit targets.
  4. To prepare proposals/quotations/tenders in accordance with business margin and position instructions.
  5. To keep accurate customer records and to update daily the Company CRM database.
  6. To provide management reports, sales forecasts etc. on time and in the required format.
  7. To attend sales and product training sessions as and when required.
  8. To assist at exhibitions, seminars etc. as and when required.
  9. To undertake other duties as and when required.

Person Specification:

  • Location: Must live within London & Home Counties
  • Minimum experience:  2 years working sales experience.
  • Job History: No more than 2 jobs in past 5 years (except in exceptional circumstances)
  • Personality Traits: We look for self-confident, ambitious people who want a successful career in selling, whilst having fun and earning money along the way. An ambition to personally grow within the Company and seek more responsibility is also something we like to see in all of our employees.

Who We Are:

  • Established business that has been trading for over 30 years.
  • A profitable Company with annual turnover in excess of £5m.
  • An employer with 40 employees.
  • An equal opportunities employer.
  • A serial award winning company.
  • A Company with ISO 9001 accreditation.
  • A Company with ISO 27001 accreditation.
  • A Company with a proud and excellent record of employee development.

What We Offer:

  • A remuneration package combining salary and uncapped commission that is geared to rewarding successful people, who regularly achieve or exceed targets set.
  • Opportunities for advancement in a rapidly expanding organisation.
  • A dynamic and vibrant working environment, including a sales team that is driven by success and reward.
  • Innovative and rewarding Company incentive programmes.

To apply please contact Nadine Curran on 0208 506 6438 – ncurran@fvdata.co.uk


Frontier announce partnership with TeleWare

We have announced a new partnership with communications technology business TeleWare. A partnership which will allow us to continue providing businesses with flexible communications solutions and a comprehensive, business-grade suite of products for companies of all sizes

TeleWare is dedicated to its philosophy of partnering for growth and working with partners to deliver competitive advantage to both parties. They develop solutions that enable us to improve how our customer’s route, record and analyse their communication platforms.

Together we will be offering cloud call recording solutions to new and existing customers who have a need to record calls; whether it be for training, compliance, governance or productivity purposes. The partnership will focus on mobile, fixed-line and Skype for Business call recording, providing customers with an integrated offering that will work with any PBX system.  The solutions will ensure that businesses operating in the financial sector are compliant with the forthcoming MiFID II regulations and requirements.  Although aimed at smalletr companies operating in the financial sector, we will be working with any company affected by MiFID II, no matter their operations. The more than 55 years’ joint experience offered by TeleWare and Frontier has been achieved by constant innovation and an understanding of shifting regulatory requirements and this will be passed directly onto their clients.

Nolan Braterman, Business Development Director, Frontier, said, “The key mission of most companies is growth. By providing them with scalable and cost-efficient solutions, we can help them achieve this. The analytics that we offer will also mean that companies can gather more data and apply it to inform their growth strategies. The joint solutions that we will be offering with TeleWare will do more than meet current needs and will go a long way to answering future requirements as our customers continue their journey.”

Nick Reaks, Chief Operations Officer, TeleWare, said, “MiFID II is demanding greatly increased call recording and storage from companies. For smaller companies, such as hedge funds, implementing a total transformation of telephony systems to achieve full compliance is a costly and difficult process. Even more, operating that system can be a full-time job which takes away from their main task of delivering performance. By providing systems that are easy to implement and sit on top of existing solutions, we are able to help these smaller operations remain profitable and improve their communications solutions.”

Introduction from Peter

peter-southgate-profileWell, 2016 has finally hung up its boots and we’re looking forward with great enthusiasm to the New Year. Despite accusations from some that last year was far too interesting for its own good, 2016 turned out to have been a very positive year for us. I hope it was for you too!

As part of our continued commitment to elevate our customer service to outstanding levels we increased the number of our staff by over 30% last year. Derrick Vernal joined as Service Director at the beginning of October. Under his experienced eye, our Support Team is developing its customer support processes. He has recently taken on three new team members; two in our Customer Service Team, another into our Order Management team. This trend is set to continue throughout 2017. We envisage further recruits during 2017 to meet the demand of our planned growth.

We’ve retained our ISO 9001 and ISO27001 accreditations for another year, for Quality Management and Information Security Management respectively. And we’ll continue to be independently assessed throughout 2017 and beyond. I think they are a must for any business operating in the digital arena.

As always, we’re fully embracing new technologies. Working closely with our suppliers we’re going to be bringing you some innovative, leading edge products including: Cloud based applications, Office 365, hosted telephony, data back-up, disaster recovery solutions…We’re also expanding our mobile product range. Read on and you’ll find out more. This innovation and expansion makes for an exciting and ever-evolving work place, and we’re developing even higher levels of in-house product expertise to provide the support you need and expect from us.

I’m also delighted to introduce Frontier Utility. Offering a comprehensive portfolio of energy, security and mobility products, I believe Frontier Utility is the perfect complement to our Voice and Data Solutions. More details in the newsletter below.

From a personal perspective events in 2016 certainly changed my life, and my perspective on life.

I was diagnosed with prostate cancer at the beginning of the year. The diagnosis was an early one, and I’m happy to report that after receiving treatment, by September I was completely cancer free.

I had my life back, and I was determined to repay the debt.

So I jumped on my bike and cycled 100 miles (which was pretty tough!) to raise awareness and money for the charity Prostate Cancer UK. The response from people was amazingly generous and I raised over £4000.

We’ve always supported local charities as a business. It’s the right thing to do. But I started to do a bit of digging to find out exactly what we do as a group of individuals as well as the Frontier Team.

And this is what I found out.

Over the last 7 years we’ve collectively raised over £50,000 for a variety of causes including:

Prostate Cancer UK                        Haven House

First Step                                          Papyrus UK

Brain Tumour Research                 McMillan Cancer Support

Jeans for Genes                                Wear It Pink                                    Children In Need

Some take a more physical approach than others. Ian McNamara (our Administrator Director) runs marathons (6 of them so far!), as does Gregg in our Customer Support Team. Sean Linehan (our Finance Director) cycles, as do I. Lorraine (our Mobile Specialist) holds fundraisers and Sammie in our Accounts Team organises regular in-office events which often involve cake! Every one of us contributes and that makes me, both as a person, and a business owner, incredibly proud and grateful.

Which just about wraps it up from me for now!

I’m sure 2017 is going to be an exciting and profitable year for us all.

‘Work hard, think big and don’t listen to people who tell you it can’t be done. Life’s too short to think small.’¹

¹Source – Tim Ferriss

Frontier Utility

frontier-utilityWe’re delighted to announce the launch of Frontier Utility – the new home for all your Energy, Security and App2Chat.

The range of solutions that Frontier Utility offers perfectly complements our existing portfolio of data and communications services and includes:

  • Energy – Business Gas, Business Electricity and if you take both services, Dual Business Energy provision
  • Security Systems – CCTV, Alarm Systems, Intercom Systems, Access Control Systems and Servicing, Repairs and Upgrades.
  • App2Chat – the business telephony system that works on a smartphone using landline numbers

To find out more you can talk to a member of the Frontier Utility Team on 08000 926232 (option 4) or by email at info@frontierutility.co.uk

New Product Launch – Office 365

As part of our commitment to expand our MyCloud product set, Office 365 is now available!

Microsoft Office is still the defacto office Suite, and Microsoft Office 365 is the complete office in the cloud.

Not only do you get Word, Excel, PowerPoint as desktop apps, (plus all their attendant services and benefits), you also get access to Microsoft’s cloud-based productivity services. These include business-class email, file sharing, HD video conferencing; all working together and connected to Office so you have anywhere access to everything you need.

These are enterprise-level services optimized for any sized businesses. They’re easy to set up and manage, with business grade and 24/7 technical phone support.

And all of these services are available on your mobile devices and online wherever you are, whenever you need them, all for a low monthly license fee.

The Microsoft Office 365 suite is a subscription based hosted, online version of the traditional installed version of Microsoft Office software.

You can access Office 365 using any device anywhere with an internet connection.


  • Benefits of Office 365.
  • Office Suite(Word, Excel, PowerPoint, Outlook, OneNote, Publisher, Skype for Business, Access)
  • Exchange Online(email, calendar, tasks)
  • SharePoint Online(web portal for collaboration)
  • Yammer(enterprise social networking)
  • OneDrivefor Business (cloud file storage)
  • Planner (project management)
  • Power BI(business intelligence)
  • Delve(social document discovery)
  • Video (a private video library)
  • Sway(a tool for creating reports, presentations and newsletters)

What is the difference between Office 365 and Office 2016?

Microsoft Office 2016 is a suite of Office applications that generally includes Word, Excel, PowerPoint and OneNote.

Office 365 is a subscription service with a huge variety of plans available.

Your organization can realize significant cost savings when migrating to Office 365

Our efficient on boarding services help simplify your move to the Cloud and seamlessly manage your IT implementation, while also providing rapid, dedicated support, powerful Email Continuity and Threat Protection solutions.


  • Do business anywhere
  • Do your best work. Wherever you are
  • Connect with customers
  • Win sales and build customer loyalty
  • Drive efficiency and profitability
  • Simplify operations to maximise innovation.
  • Innovate with agility
  • Meet the challenge of evolving business models.

To find out more call our Team now on +44 (0) 8000 92 62 32 or email marcoms@fvdata.co.uk.


Inside Frontier

As Peter mentioned at the start of this newsletter, we are continually working towards improving the experience of our customers when they interact with us. Last year Derrick Vernal, our Service Director brought on board 3 new Frontier staff members. He has set up a variety of internal training, development and coaching programmes across all of our Service, Support and Operations Teams.

As we move into 2017 he will be carrying this momentum forward with a strong focus on customer satisfaction. This includes improving our customer experience across the board and enhancing our processes to allow us to become more agile and responsive.

Derrick said: ‘Building a strong team ethos, promoting an understanding of our core company values and ramping up staff recognition are key. We have started an internal programme to reward staff that provide excellent customer service and that will continue throughout 2017.’

He added: ‘One of our core goals for this year involves the re-structuring and re-branding of our Provisioning and Service Assurance Teams into our ‘Customer Service Centre‘. This team will manage all of our orders and fault resolution. It will streamline the way we work and provide our customers with a personal, professional and prompt service.’

Unified Communications from Frontier

The popularity of Unified Communications continues to grow at an astonishing rate.

Unifying your communications means being able to integrate a variety of services including mobile, instant messaging, voice calls (including VoIP calls), audio, web and video conferencing, data sharing, voicemail, contact center software, on-line website chat, call recording, integrating your phone system with your computer system (CTI) to enhanced your call control – the list goes on! And the services available continues to evolve. Some of these services happen in real time, some happen at your convenience.

And what about the technologies that enable these services? Technologies ranging from internet connectivity, date security and firewall protection, Wi-Fi, mobile device management (MDM) and more… one of the things we appreciate is that it can be difficult to see the wood for the trees.

And we really understand that one size really does not fit all!

So at Frontier we continue to answer the call to enhance our Unified Communications offering.

We have experienced staff on hand to help evaluate your needs and help you implement the solutions you choose.

And we will continue to provide vendor agnostic (independent) solutions from a range of leading, cutting edge brands, all with flexible terms to suit you and your business.

For more information, or to arrange an appointment, please contact your Customer Service Manager today.