Telecoms regulator, Ofcom has launched an investigation into landline rental prices following concerns regarding the increasing costs for customers who do not choose to receive broadband.
The issue mainly affects the elderly, who rely on their landlines but do not wish to bundle it with broadband or pay-TV services.
A review of the situation will decide whether measures should be implemented to protect them.
Despite the cost of wholesale line rentals falling by 25%, Ofcom found that in recent years all major landline providers had increased line rental charges by 28% to 41%.
Jonathan Oxley, Ofcom’s competition group director, said: “Our evidence shows that landline providers have been raising the price of line rental, even as their costs have been coming down.
“We’re particularly concerned for older and vulnerable customers, who rely on their landline and are less likely to change provider. So we’re reviewing this market to ensure these customers are protected and getting value for money.”
The regulator is expected to publish a consultation in early 2017.
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