Voice over Internet Protocol (VoIP) is a telephony solution which allows users to make telephone calls using the internet.
Because of the way it functions there are a number of benefits it can bring to your business.
Because VoIP operates via the internet, you can be a lot more flexible in the way you answer and make your calls, in fact, you don’t even need to have a desk phone. Using a laptop (with a softphone) or a mobile phone (with an app) means remote workers can still communicate with ease no matter where they are working from.
As mentioned in the above point, workforces are becoming more versatile in the ways they work. If your business requires an individual with particular skills but are not within commuting distance from your main office, you can still provide them with the tools which enable them to work for your through the same cloud based technology.
One of the key advantages of a cloud-based telephone system is that they come fully functioning with valuable features. This gives you access to features that would typically be additional bolt-ons at an extra cost such as conference calling, auto attendant, video conferencing and call forwarding. As new features are released they are typically integrated too.
If you use a cloud based VoIP solution the maintenance and updates of the system are carried out by the provider. By removing any additional overheads that you’d typically encounter when upgrading your phone system, the cost is instead spread over thousands of users.
If you do have an office PBX that is IP enabled, you no longer have to deal with BT.
A hosted VoIP solution is billed on a simple per user per month basis.This may include the handset (sometimes doesn’t), the hosting and all support. If you are not paying for your handset, there are almost no upfront capital costs.
If you are adding IP capability to your internal PBX the costs are different. There is likely to be up front costs for additional hardware to convert your PBX and possibly for licensing, from then on it is a standard per user per month fee.
Depending on the quality and bandwidth of your internet connection you may need to increase your internet connection too.
With your telephone numbers being hosted in the Cloud, your incoming calls will not be impacted if you have any problems at your office. In the event of any kind of internet outage, a pre-arranged disaster recovery plan will divert your calls to another device (i.e. your mobile phone).
As you can see there are a number of ways VoIP can help your business. If you’d like more information about our VoIP solutions you can contact us on 08000 92 62 32.